6th September 2019

Work as a

2nd Line Support Engineer

Job Reference:
VAC-13557

Salary:
£33000 - £35000 per annum

Job Type:
Permanent

Location:
Poole, Dorset

Industry:
it-digital

Skills :
2nd Line Support, 1st Line Support, Infrastructure Support, IT, infrastructure, MCP, trouble-shooter, attention to detail, CUSTOMER SERVICE, Solutions

2nd Line Support Engineer, Poole, Up to £30,000

You’re an IT professional with thorough experience in technological infrastructure and configuring, analysing and supporting a range of systems. Possibly accredited with qualifications such as MCP or similar, you are a skilled trouble-shooter, with an excellent attention to detail and are now looking for an opportunity to demonstrate your skills in a well-established firm with a commitment to delivering exceptional customer service.

Rubicon Recruitment Group’s client is an award-winning business, specialising in the planning, design and support of bespoke technological solutions for business use. They’re seeking a 2nd Line Support Engineer who is methodical in their approach to work and can provide remote 2nd line support to Infrastructure clients. In return, you’ll have a fantastic opportunity to join a talented and driven team of experts, with consistent support and training and annual company trips abroad!

As 2nd Line Support Engineer, your responsibilities will include:

  • Logging, managing and resolving 2nd line support calls (with occasional 1st line support) generated from the customer base or projects team.
  • Investigating a broad range of issues and requests in a correct and timely manner, to determine the appropriate actions to undertake.
  • Supporting and guiding colleagues on the Infrastructure support helpdesk with complex issues, as well as coaching and mentoring team members to support their growth and development within the helpdesk.
  • Monitoring the progress of requests for support and ensuring users and other interested parties are kept informed.

For more information and to apply to this 2nd Line Support Engineer role, call me, Chess, on 01202 680311 and I will be happy to talk you through the details. Alternatively, apply to this advert / directly through our website.

  • Job Reference: VAC-13557
  • Salary: £33000 - £35000 per annum
  • Salary per: Annum
  • Job Duration:
  • Job Start Date: ASAP
APPLY NOW

Amber Marshall

Recruitment Coordinator
Commercial Perm

Direct Dial: 01202 688542

Email: marshall_amber@rubiconpeople.co.uk

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