Performance Tracking

Service Standards We ensure that agreed service standards will be met by firstly ensuring we understand what those standards are and then by agreeing a review schedule satisfactory to Rubicon and our clients.

Customer satisfaction is usually measured using the following 5 succinct categories:

• Accuracy and speed of our response to your requirements
• Our response in line with agreed expectations
• The level of personal attention received from Rubicon
• Our ability to fill vacancies and assignments satisfactorily
• The accuracy of our documentation and invoicing

The service levels that we expect to work to when filling permanent vacancies usually look something like:

• The client will be kept informed of our progress at every stage of the recruitment process namely:
• Which media avenue we will use
• Date adverts will hit selected media
• The response to our advertising campaigns
• Pre-selection results
• CV and background information of candidates selected and submitted
• Interviews arranged
• Placements made

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