31st October 2017

Work as a

Customer Service Advisor

Job Reference:
VAC-11391

Salary:
DOE

Job Type:
Permanent

Location:
Bournemouth, Dorset

Industry:
Office

Skills :
CUSTOMER SERVICE, office, Administration

Customer Service Advisor, Bournemouth, up to £24,000

Our client a Training Solutions Company based in a prime location just outside of Bournemouth Town Centre, have the requirement for a Client Services Advisor to join the Customer Service Team. As Client Services Advisor, you’ll be reporting into the Customer Service Manager and will be required to deliver a high level of service to clients by dealing with all incoming queries and identifying solutions to any issues. In return you’ll receive a competitive salary and the opportunity to develop in a growing company that offer a supportive and professional environment, up to 33 days holiday, training , free parking and regular social events.

You’ll be responsible for:-

  • Answering and resolving client enquires (telephone and email)
  • Identification of root causes and solutions to client issues, owning and managing through to resolution
  • Ownership and management of client complaints, through to resolution
  • Ensuring that all client contacts are responded to and resolved as efficiently and as quickly as possible. Delivering frequent client updates and keeping them updated on progress against agreed commitments
  • Manage client new leaver, joiners and additional course allocation in line with client specifications and standards
  • To become fully conversant with the Customer Relationship Management (CRM) system Administrate Record all Client telephone contacts

You’ll have:-

  • At least 2 years’ experience within an office based environment dealing with customers over the phone and via email
  • Ability to establish and maintain good working relationships with a diverse range of people
  • Excellent communications skills with a positive and professional attitude
  • Strong problem solving skills with the ability to resolve issues in a calm manner
  • Good Administration skills
  • Good IT skills. Able to confidently use MS Office with recent experience using a CRM

If you are a natural people person and pride yourself on offering a high level of customer service and would like to work for a friendly, industry leading company then please apply today by calling Harriet on 01202 688542.

Our team guarantees complete confidentiality and will never submit candidates details or share them with a third party without first obtaining their permission.

INDCUS

  • Job Reference: VAC-11391
  • Salary: £21000 - £24000 per annum + Benefits
  • Salary per: Annum
  • Job Duration:
  • Job Start Date: ASAP
APPLY NOW

Beverley Bryan

Senior Recruitment Consultant
Commercial Office

Direct Dial: 01202 688 542

Email: Beverley@rubiconpeople.co.uk

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