13th July 2017

Work as a

2nd Line Support Engineer

Job Reference:

£26k per year

Job Type:

Bournemouth, Dorset, England

Information Technology

2nd, Line, Support, Analyst, SLA's, Helpdesk, Service Desk, 3rd line support, IT Analyst, IT, IT Support, Technical Support Engineer, Consultancy

2nd Line Support Engineer, Bournemouth, Up to £26,000

An IT professional services provider requires a 2nd Line Support Engineer to join their team. Joining during an exciting period of growth, you’ll support the IT Systems and IT users across a broad client base, working on a variety of systems and applications whilst providing an exceptional level of customer service.  

Key responsibilities include;  

–       Providing support to clients over the phone and via email  

–       Working on the company cloud environment and within public cloud services  

–       Attend onsite visits to provide installations when required

–       Provide support to bespoke applications, mobile devices and server operating systems  

–       Internet connectivity troubleshooting

–       Server and firewall administration  

–       Manage your time effectively working to SLA’s  

–       Provide out of hours on a on call rota

As the ideal 2nd Line Support Engineer you will have:

–       At least 2 years’ experience within a similar role

–       Excellent communication and customer service skills  

–       Office 365 setup and configuration experience

–       Microsoft Server and Server application administration  

–       Windows MCP qualification would be advantageous

–       A IT related degree or equivalent would be advantageous

–       Microsoft Azure would be advantageous  

You’ll be involved in a number of projects, providing mainly remote support based in the company’s state of the art offices. In return you’ll receive a highly competitive benefit scheme as well as 25 days holiday.

If you are looking to really add value in a growing and innovative company, please send your CV to Ellie Taylor at Rubicon People at elliet@rubiconpeople.co.uk and call 01202 688 542.

Our team guarantees complete confidentiality and will never submit candidates’ details or share them with a third party without first obtaining their permission.

  • Job Reference: VAC-10943A
  • Salary: £26k per year
  • Salary per: Annum
  • Job Duration:
  • Job Start Date:

Ellie Taylor

Recruitment Consultant
Commercial Specialist

Direct Dial: 01202 680311

Email Me


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