13th July 2017

Work as a

2nd Line Support Engineer

Job Reference: VAC-10943A

Salary: £26k per year

Job Type: Permanent

Location: Bournemouth

Industry: Information Technology

Skills: 2nd, Line, Support, Analyst, SLA's, Helpdesk, Service Desk, 3rd line support, IT Analyst, IT, IT Support, Technical Support Engineer, Consultancy, 2nd, 3rd line support, Analyst, Consultancy, Helpdesk, IT, IT Analyst, IT Support, Line, Service Desk, SLA's, Support, Technical Support Engineer

2nd Line Support Engineer, Bournemouth, Up to £26,000

An IT professional services provider requires a 2nd Line Support Engineer to join their team. Joining during an exciting period of growth, you’ll support the IT Systems and IT users across a broad client base, working on a variety of systems and applications whilst providing an exceptional level of customer service.  

Key responsibilities include;  

–       Providing support to clients over the phone and via email  

–       Working on the company cloud environment and within public cloud services  

–       Attend onsite visits to provide installations when required

–       Provide support to bespoke applications, mobile devices and server operating systems  

–       Internet connectivity troubleshooting

–       Server and firewall administration  

–       Manage your time effectively working to SLA’s  

–       Provide out of hours on a on call rota

As the ideal 2nd Line Support Engineer you will have:

–       At least 2 years’ experience within a similar role

–       Excellent communication and customer service skills  

–       Office 365 setup and configuration experience

–       Microsoft Server and Server application administration  

–       Windows MCP qualification would be advantageous

–       A IT related degree or equivalent would be advantageous

–       Microsoft Azure would be advantageous  

You’ll be involved in a number of projects, providing mainly remote support based in the company’s state of the art offices. In return you’ll receive a highly competitive benefit scheme as well as 25 days holiday.

If you are looking to really add value in a growing and innovative company, please send your CV to Ellie Taylor at Rubicon People at elliet@rubiconpeople.co.uk and call 01202 688 542.

Our team guarantees complete confidentiality and will never submit candidates’ details or share them with a third party without first obtaining their permission.

  • Job Reference: VAC-10943A
  • Salary: £26k per year
  • Salary per: Annum
  • Job Duration:
  • Job Start Date:
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Ellie Taylor

Recruitment Consultant
Commercial Specialist

Direct Dial: 01202 680311

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