Get better at persuading others to accept your product, service, or ideas. This involves building relationships with them, understanding their needs, prescribing the best solution for them and handling objections successfully.
Many sales people have never been trained – they are making it up as they go along. However, selling is a science and a skill that can be learned. Learning to follow a structured process and using proven techniques will increase success rates as well as making the sales process more enjoyable.
Whenever you need to persuade someone about something you are selling your point of view. All managers need selling skills.
Every participant receives a free book as well as comprehensive notes.
SUBJECT AREAS COVERED
Why people buy
The role of customer care and relationships in selling
Rapport and building trust
How to say “No” politely but assertively
Different styles for different types of customer
Questioning techniques – what will make them buy
Disturbing the customer
The Feel/Felt/Found technique and others
Handling price objections, including “Peeling the onion”
Difficult customers and how to handle them
Body language, buying signals and closing
Efficient personal systems and the importance of keeping records
Keeping the next action with you and getting referrals.