DATE

05/06/17

TIME

09:30am – 5:00pm

LOCATION

Rubicon Recruitment

HANDLING DIFFICULT PEOPLE

COURSE DETAIL

Effective team working and harmonious relationships are essential to the productivity of any organisation. Work and home related pressures can result in people being rude, impatient, aggressive or uncooperative.

This one-day course provides you with an extremely insightful and practical guide on how to manage yourself, difficult people, and the situations that you encounter in your workplace. It will provide you with tips and techniques to enable you to develop the confidence to be proactive and not reactive when challenged by people and circumstances.

Every participant receives a free book as well as comprehensive notes.

SUBJECT AREAS COVERED

  • Why people behave as they do
  • The parent and the child within all of us
  • Define “difficult” – is it you?
  • Why aggression and submission don’t work as tactics
  • Great phrases to use, like “I notice, I interpret, am I right?”
  • The four step process to giving someone unwelcome news
  • Push and pull influencing styles
  • Influencing styles for different types of people
  • Games people play and what you can do about these.

REGISTER

For more information please contact us on the details below.

LOCATION

Rubicon Recruitment

71 High Street Poole, BH15 1AF