Effective team working and harmonious relationships are essential to the productivity of any organisation. Work and home related pressures can result in people being rude, impatient, aggressive or uncooperative.
This one-day course provides you with an extremely insightful and practical guide on how to manage yourself, difficult people, and the situations that you encounter in your workplace. It will provide you with tips and techniques to enable you to develop the confidence to be proactive and not reactive when challenged by people and circumstances.
Every participant receives a free book as well as comprehensive notes.